Salesforce Service Cloud
Salesforce Service Cloud : Reviews, Pricing, Features & Alternatives
$65.00
Salesforce Service Cloud is a Customer Service & Support Software. Price : $65 (free trial available). Review Salesforce Service Cloud : Overview & Pricing
Salesforce Service Cloud Overview : Features, Pricing, Reviews & Alternatives
Salesforce Service Cloud is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Salesforce Service Cloud is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Service, Call Center, Service Dispatch, Contact Center …
Salesforce Service Cloud price starts from $ 65 per user and per month (free trial available).
Service Cloud integrates customer service with social media and provides a customer self-service portal and knowledge base system.
Make the customer experience smoother
What is Salesforce Service Cloud ?
Salesforce Service Cloud is help desk software that helps customers get answers quickly by connecting them to knowledge articles, account information, and community members. It’s an all-in-one platform that lets you connect everything from your customer data to your service specialists. You can use Salesforce Service Cloud to include AI-powered chatbots to quickly respond to customer issues. With Slack and Service Cloud, you can deliver a fully digital, personalized experience to your consumers. Enables cross-company case referrals, speeding problem resolution. You can federate teams to quickly respond to issues involving multiple customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you can use smart workflows to automate business activities and use smart productivity tools to improve call center management. In addition, each interaction with the customer generates shared and actionable information. You can easily increase your additional income and sales using the power of AI.
Salesforce Service Cloud is an online customer service application that offers everything fast-growing businesses need to deliver great customer service.
Salesforce Service Cloud enables companies to consolidate all of their customer service support data across email, websites, and social services. Additionally, companies can offer full business support, and all employees have access to cases.
With Salesforce Service Cloud, companies can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.
When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they provide the most complete explanation of what an Internet CRM is. No wonder, because Service Cloud is among the most popular and highest rated customer service solutions in the world. In short, Salesforce Service Cloud supports all of a company’s data, across sales, customer service, social media monitoring, and marketing. So it’s easy to know who buys what, who doesn’t and why. A CRM like Salesforce allows you to unify a company. Your social, phone, and in-person support will be of the same quality, because Salesforce lets you see it all at once.
Salesforce Service Cloud provides businesses with a call center-like view to create and track inbound incidents, and automatically route and escalate essentials. The Salesforce CRM-based customer portal gives customers the ability to track their own cases,…
Salesforce Service Cloud provides businesses with a call center-like view to create and track inbound incidents, and automatically route and escalate essentials. The Salesforce CRM-based customer portal gives customers the ability to track their own cases,…
Business customers always expect 24/7 customer support from businesses. This is where Salesforce Service Cloud clicks the others by providing 24/7 services. A personalized service can be provided by companies to their clients and thus allow them to differentiate themselves from their peers and thus obtain more business prospects. A multi-channel feature is available, providing customers with a unified agent experience through which management of different aspects can be done from a single interface. Business automation emails to stay in touch with real estate agents and stay on top of clients leaving when they want and saying what they want. A robust dashboard that reports on inspections performed compared to prior periods, top referring agents, and how often and where you sell radon tests. Agency-level marketing support that provides personalized marketing tips and advice through your secure dashboard. Increase your online visibility with custom SEO solutions from our digital marketing experts. It starts with an OPR (Online Presence Review) reporting on all aspects of your digital marketing, on-page optimizations, local SEO presence and profile linking to your social media accounts, health and marketing techniques for realtors .
Salesforce Service Cloud Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Salesforce Service Cloud, and as you may have guessed from the title, this review will tell you more about Salesforce Service Cloud’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Salesforce Service Cloud Pros : Key Benefits
– Increased customer satisfaction
– Out-of-the-box support means you’re ready to start helping customers and handling cases in hours.
– Reduced support costs
– Bring all your customer service data together and get the information you need to make smarter, more effective decisions.
– Increased agent productivity
– Businesses can now offer a full range of self-service options so customers can
– Scale as you grow with easy upgrades to the Service Cloud when additional functionality and customization are desirable.
– Integration with the platform ecosystem
– By giving agents all the information they need to resolve a customer’s issue in a single interface, you increase agent productivity.
– Help customers help themselves with a self-service site built through Desk.com
Salesforce Service Cloud Cons
– Con : Not always the cheapest option : Customer Service & Support Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Salesforce Service Cloud Features
Here is the list of the main features of this computer software :
– CRM
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Accounting Integration
– Knowledge Base
– Active Directory Integration
– Automated Routing
– Activity Dashboard
– Live Chat
– Activity Tracking
– Social Media Integration
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Surveys & Feedback
– Animal Licensing
– Contract (SLA Management)
Main function & Pro Features
– CRM
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Accounting Integration
– Knowledge Base
– Active Directory Integration
– Automated Routing
– Activity Dashboard
– Live Chat
– Activity Tracking
– Social Media Integration
– Alerts / Escalation
– Document Storage
– Alerts/Notifications
– Surveys & Feedback
– Animal Licensing
– Contract (SLA Management)
Salesforce Service Cloud Integrations
Salesforce Service Cloud integrates with more than 63 applications & plugins like LogMeIn Rescue, ChurnZero and Quip (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Salesforce Service Cloud integrations
– Trello
– Mailchimp
– TeamViewer
– Salesforce Sales Cloud
– HubSpot CRM
– Freshdesk
– Smartsheet
– Userlike
– Talkdesk
– Klaviyo
– Twilio
– NICE CXone
– Boomi
– Five9
– Quickbase
– CloudTalk
– Spinify
– Scoro
– Aircall
– Yonyx
Salesforce Service Cloud Pricing
The Salesforce Service Cloud pricing plan starts from $ 65 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Salesforce Service Cloud offers several pricing plans :
– Lightning Professional : $ 65,00 per user / per month
– Lightning Enterprise : $ 75,00 per user / per month
– Lightning Unlimited : $ 150,00 per user / per month
– Enterprise : $ 300,00 per user / per month
– Premium : –
| Lightning Professional | Lightning Enterprise | Lightning Unlimited | Enterprise | Premium |
| $65,00 | $75,00 | $150,00 | $300,00 | $- |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Salesforce Service Cloud Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : No free plan
Freemium : No information
Starting price : $ 65,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Salesforce Service Cloud is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
salesforce-service-cloud is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Chinese, Italian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 1-800-667-6389
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Salesforce Service Cloud ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : AAA, SONOS, AT and T, IBM, NBC, PayPal, Fike …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Customer Service software, and Highly Rated Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
Salesforce Service Cloud Screenshots & Images : UI, dashboard …
Salesforce Service Cloud Business Software Pricing
Salesforce Service Cloud Features & Overview
Salesforce Service Cloud Screenshot
Salesforce Service Cloud Screenshot
Videos
Video #1
Video #2
Salesforce Service Cloud Reviews
Here is our opinion on Salesforce Service Cloud : this is an excellent customer service & support software to trust .
Salesforce Service Cloud User Reviews & Ratings
Online and customer reviews of Salesforce Service Cloud software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4/5
Functionality : 4,2/5
Usefulness : 4/5
Ease of use : 4/5
User rating Excellent : 50%
User rating Very Good : 37%
User rating Average : 10%
User rating Poor : 3%
User rating Terrible : 1%
The main benefits of Salesforce Service Cloud are its tailored solution for customer service and its multi-channel functionality. Here are more details about its benefits:
Popularity on social networks :
Your Customer Review on Salesforce Service Cloud
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Salesforce Service Cloud ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Asset tracking software provides users with ways to digitally track the location of assets that have been physically tagged. It also stores asset information and inventory data, and can alert managers when spare parts inventory is running low.
Main functions are : Work order management, Barcoding or RFID marking, Depreciation, Equipment rental, Mobile apps, Organize and prioritize service tickets
Main characteristics are : internal, problem tracking, asset management, IT, helpdesk, service catalog, itil, itsm, ticketing, service desk, helpdesk, ticketing services, web interface, incident management, development, security management IT Assets, Ticketing Services, Organizing and Prioritizing Service Tickets, Expert Directory, Service Restoration, Self-Service Tools, Notifications, about ITSM Collaboration and Documentation, ITSM Reporting and, Configuration Management, Service Management Dashboard Assets, Policy and Contract Enforcement, Change Request Repository, Change Schedule, Service Catalog
Customer Service & Support Software Average Price : from $ 20,00 to $ 29,00 with an average price of $ 24,50 . We have identified more than 12 competitors on the market.
Customer Service & Support Software Review
Company details
Developed by SALESFORCE.COM, Inc. (@ServiceCloud on Twitter)
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit salesforce.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Salesforce Service Cloud is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Salesforce Service Cloud Alternatives
If you’re understanding the drawbacks and you’re looking for a Salesforce Service Cloud alternative, there are more than 46 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Salesforce Service Cloud Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SALESFORCE SERVICE CLOUD | $25 | Per month / user | Yes |
| LIGHTNING BUILDER | $ | Per month / user | No |
| ZENDESK TALK | $9 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Salesforce Service Cloud
– JIRA Service Management
– Zoho CRM
– Zendesk
– Freshdesk
– ServiceNow
– Zendesk
– Freshdesk
– Help Scout
– Zoho Desk
– Teamwork Desk
Free Alternatives to Salesforce Service Cloud
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Salesforce Sales Cloud : Sales Cloud puts everything you need at your fingertips, wherever you are. From social accounts and contacts to mobile, Chatter and Analytics, collaborating across your global organization and closing deals faster isn’t just possible, it’s easy.
Desk.com : Desk.com lets you see all of your customers in one place and engage with them across all of your support channels (Twitter, Facebook, phone, email, chat, and chat rooms) in one easy-to-use desktop. Be there for your customers, anytime, anywhere.
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
Pipedrive : Channeling tool for active negotiators. Be super organized. Close deals in less time. Created by active sellers and serious web application developers.
You can also take a look at other business apps, like our Aircall review and our 360Learning review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to Salesforce Service Cloud when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
