Get Satisfaction
Get Satisfaction : Reviews, Pricing, Features & Alternatives
$39.00
Get Satisfaction is a Help Desk Software. Price : $39. Review Get Satisfaction : Overview & Pricing
Get Satisfaction Overview : Features, Pricing, Reviews & Alternatives
Get Satisfaction is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Get Satisfaction is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Loyalty, Review Management, Customer Satisfaction, Customer Service …
Get Satisfaction price starts from $ 39 per user and per month .
Get Satisfaction is a community platform that fosters online conversations about a company’s products and services.
Drive customer engagement
What is Get Satisfaction ?
User or customer comment system with the possibility of voting on the proposals made by users. Similar functionality to the UserVoice system.
Conversations are at the heart of your business, and Get Satisfaction makes open conversations with customers the foundation for a more satisfying (and let’s face it, profitable) way of providing support . Our latest release is a major update that unlocks the full value of the customer community to answer questions, solve problems, and gather ideas to build the next generation of your products and services.
First of all, GetSatisfaction is a community-based customer engagement platform. As such, it competes directly with Lithium and Jive. The platform also has a support feature, allowing users to ask questions and connect with a customer support agent. The product was acquired by Sprinklr…
Get Satisfaction helps customer-centric organizations engage millions of consumers every day in meaningful conversations about their products and services. The Get Satisfaction Community Platform turns these conversations into powerful user-generated information and content, enabling companies to create differentiated customer experiences, acquire more customers and bring new innovations to market. Headquartered in San Francisco, CA, Get Satisfaction customers include Citrix, HootSuite, Intuit, and Kellogg’s. Get Satisfaction Customers Prezi, P&G, SPS Commerce, Kenandy, Automatic Labs, Trinet, Aerohive Networks, TED-Ed, UNITECG
Get Satisfaction helps companies build better relationships with their current and potential customers.
With getSatisfaction, you facilitate the commitment of your visitors and clients in the improvement of your services and products, and you allow them to give their opinion for the next functionalities to be developed or improved.
Getting Satisfied is an easy way to add support forums to your site. Get Satisfaction allows you to create a forum for users to provide feedback, make suggestions about new features, and update users on development.
Getting Satisfied is an easy way to add support forums to your site. Get Satisfaction allows you to create a forum for users to provide feedback, make suggestions about new features, and update users on development.
Get Satisfaction is a community forum software solution that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. The platform allows users to help customers make purchasing decisions through customer-generated content.
The software provides businesses with tools to build a community of customers that is a natural extension of their online presence. In addition, the platform allows companies to work with SEO, website and Facebook integration, and language localization.
Get Satisfaction Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Get Satisfaction, and as you may have guessed from the title, this review will tell you more about Get Satisfaction’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Get Satisfaction Pros : Key Benefits
– Get Satisfaction helps you…
– Increased revenue from existing customers
– Help Desk Case Routing
– Net Promoter Score Increase
– Improved customer satisfaction
– Gather feedback and ideas that allow you to create better products
Get Satisfaction Cons
– Con : Custom integrations can come at a price.
Get Satisfaction Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Tracking – Tracking
– 24/7 accessibility
– Alerts – notifications – reminders
– Forms management
– Questionnaire management
– Historical
– Extranet
– Intranet
– Social media management
– Management of a website
– Certification of documents
– Targeting
– Contact management
– User Feedback – Customer Satisfaction Tracking
– Segmentation
– Authentication
– Certifications – SAS 70 – ISO 27001-2 – TRUSTe
– AES encryption
– Data encryption
Main function & Pro Features
– File access control
– Data encryption
– Data backup – backup
– Data security
– SSL Security – Secure Sockets Layer
– Products catalogue
– Business management
– Customer management
– Management of product sheets
– Product management
– Sales management
– Sales pipeline
– API
– Complaint Monitoring
– Content Management
– Event Management
– Feedback Management
– Ideation
– Moderation
– Reporting/Analytics
Get Satisfaction Integrations
Get Satisfaction integrates with more than 37 applications & plugins like Zendesk, Salesforce Sales Cloud and Pivotal Tracker (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Get Satisfaction integrations
– Mailchimp
– Salesforce Sales Cloud
– Jira
– Shopify
– Zendesk
– Hootsuite
– Constant Contact
– Highrise
– Pivotal Tracker
– Torii
– Workato
– LeadMaster
– Azuqua
– Built.io Flow
– Yammer
– Constant Contact
– Hall
– Google Analytics
– Jira
– Mailchimp
Get Satisfaction Pricing
The Get Satisfaction pricing plan starts from $ 39 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Get Satisfaction offers several pricing plans :
– Company : $ 39,00 per user / per month
– Professional : –
– Professional : –
– Enterprise : –
– Premium : –
| Company | Professional | Professional | Enterprise | Premium |
| $39,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 39,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Get Satisfaction is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
get-satisfaction is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, Swedish, Spanish, Portuguese, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Get Satisfaction ?
This software package is tailored to business needs : Public Administration, Craftsman, Non Profit …
This web-based application is recommended for trades : PR, IT, Marketing, Sales …
This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Cazoomi, Mintdotcom, Mayvenn, Vice, Adobe, P&G, Slack …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Public Administration …)
Get Satisfaction Screenshots & Images : UI, dashboard …
Get Satisfaction Business Software Pricing
Get Satisfaction Features & Overview
Get Satisfaction Screenshot
Get Satisfaction Screenshot
Videos
Video #1
Get Satisfaction Reviews
Here is our opinion on Get Satisfaction : this is an excellent help desk software to recommend .
Get Satisfaction User Reviews & Ratings
Online and customer reviews of Get Satisfaction software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 2,9/5
Functionality : 3,4/5
Usefulness : 3/5
Ease of use : 2,9/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Get Satisfaction
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Get Satisfaction ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by SPRINKLR, Inc. (@getsatisfaction on Twitter)
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : After-sales service customers | customer relationship manager | peer-to-peer support | participatory customer support | customer feedback | customer feedback | crowdsourced customer support | peer-to-peer support …
Website : visit getsatisfaction.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Get Satisfaction is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Get Satisfaction Alternatives
If you’re understanding the drawbacks and you’re looking for a Get Satisfaction alternative, there are more than 57 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Get Satisfaction
– Zendesk
– Yotpo
– yawave
– NiceJob
– LiveAgent
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
SaaS alternatives
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Circle.so : Bring your chats, memberships, and content together. Join a thriving community wherever your audience is, all under your own brand.
You can also take a look at other business apps, like our 3GTMS review and our ACE4J review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Get Satisfaction when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
