Enghouse eKMS
Enghouse eKMS : Reviews, Pricing, Features & Alternatives
Enghouse eKMS is a Customer Service & Support Software (free trial available). Review Enghouse eKMS : Overview & Pricing
Enghouse eKMS Overview : Features, Pricing, Reviews & Alternatives
Enghouse eKMS is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Enghouse eKMS is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Service, Customer Support, Knowledge Management, Contact Center …
Enghouse eKMS prices are available on demand (free trial available).
SmartSupportTM is a state-of-the-art platform that unifies online knowledge base and community forum management
What is Enghouse eKMS ?
SmartSupportTM is a state-of-the-art platform that unifies online knowledge base and community forum management. The application offers a sophisticated set of tools for internal management and agent collaboration, giving the knowledge base administrator the power and flexibility to manage and enhance content. The outer face of the application offers a user-friendly interface that allows customers to quickly and intuitively find the answers they are looking for. SmartSupport, a feature-rich web-based application, helps you maximize ROI through call forwarding and improves customer service. It’s a powerful, yet simple, way to manage knowledge.
Enghouse eKMS Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Enghouse eKMS, and as you may have guessed from the title, this review will tell you more about Enghouse eKMS’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Enghouse eKMS Pros : Key Benefits
– Simple and intuitive
– external users are presented with familiar forum and knowledge base tools that allow customers to quickly find the most relevant answers. Be it the forums page, knowledge base article library, forms menu or any other feature, the visitor can easily navigate to the support page and if needed switch to an alternative channel like chat, e-mail or telephone. Over a decade of experience working with help desk and call center services has given Safeharbor a strong understanding of how best to deliver and manage these services for our clients.
– SmartSupport is extremely easy to implement. The web application is an all-in-one, plug-and-play SaaS solution that works in any web environment and integrates with third-party software. Since SmartSupport is cloud-based, it does not require any IT maintenance from the user. Safeharbor supports all upgrades, scaling needs, and custom technology upgrades so you can focus on running your business. If you’re looking to add a powerful knowledge base and community forum management capabilities to your Sans website, look no further.
– Powerful and customizable
– Accessing the app is also extremely easy. Since SmartSupport is web-based, you can access it from any mobile device, smartphone or tablet on the go. This is especially useful if you have field agents who depend on reliable access to a knowledge base. Plus, SmartSupport is fully integrated with social media, allowing you to listen to customer feedback, join conversations and share the latest news about your business. SmartSupport gives customers and employees complete flexibility to access, interact with and update support content information.
– SmartSupport gives knowledge base managers great flexibility in managing and enhancing content by offering a wide selection of tools and features to work with. Equipped with a smart search engine, advanced reporting, ticket system, workflows, custom forms, alerts, our own patent-pending SmartTEST article optimizer and much more, SmartSupport offers the latest technological innovations.
– Profitable:
– SmartSupport combines many powerful knowledge management tools and features providing an application that goes far beyond the average kb program. With SmartSupport, you can also choose exactly what equipment you need for your website and how you want to implement it, from customizable features to UI appearance and CSS branding. Whether you want a stand-alone knowledge base application, forums, or a unified platform, SmartSupport is an extremely customizable and powerful knowledge management platform.
– The simplicity of the app not only saves you the headache of managing a knowledge base, but SmartSupport is extremely cost-effective, generating a return on investment in six months or less. Fast, accurate responses maximize call forwarding and improve agent performance, saving you time and money.
– Plus, SmartSupport not only helps you manage and organize your content, it also improves the quality of your knowledge base. By using analytics data and our SmartTEST article optimizer, you will be able to create better performing content that will further improve your ROI. SmartSupport is a powerful yet simple way to manage your knowledge.
Enghouse eKMS Cons
– Con : Custom integrations can come at a price.
Enghouse eKMS Features
Here is the list of the main features of this computer software :
– API
– Cataloging/Categorization
– Chat/Messaging
– Collaboration Tools
– Commenting/Notes
– Communication Management
– Contact Management
– Content Library
– Content Management
– Customizable Forms
– Decision Support
– Discussions / Forums
– Full Text Search
– Interaction Tracking
– Knowledge Base Management
– Real Time Notifications
– Reporting & Statistics
Main function & Pro Features
– Cloud Services
Enghouse eKMS Integrations
Enghouse eKMS may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Enghouse eKMS Pricing
The Enghouse eKMS pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Enghouse eKMS offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Enghouse eKMS is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
enghouse-ekms is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat …
Hotline : Yes
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use Enghouse eKMS ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
Enghouse eKMS Screenshots & Images : UI, dashboard …
Enghouse eKMS Business Software Pricing
Enghouse eKMS Features & Overview
Enghouse eKMS Screenshot
Videos
This video is no longer available
Enghouse eKMS Reviews
Here is our opinion on Enghouse eKMS : this is a very popular customer service & support software to trust .
Enghouse eKMS User Reviews & Ratings
Online and customer reviews of Enghouse eKMS software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,8/5
Functionality : 3,8/5
Usefulness : 3,8/5
Ease of use : 3,8/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Enghouse eKMS
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Enghouse eKMS ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Customer Service & Support Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Customer Service & Support Software Review
Company details
Developed by ENGHOUSE EKMS, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Enghouse eKMS is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Enghouse eKMS Alternatives
If you’re understanding the drawbacks and you’re looking for a Enghouse eKMS alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Enghouse eKMS
– Zendesk
– Zoho Desk
– Wix Answers
– Helpshift
– Vivantio
You can also take a look at other business apps, like our Accuvio Sustainability review and our Databowl review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to Enghouse eKMS when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
