Dictanova
Dictanova : Reviews, Pricing, Features & Alternatives
Dictanova is a Digital Customer Experience (CX) Software. Review Dictanova : Overview & Pricing
Dictanova Overview : Features, Pricing, Reviews & Alternatives
Dictanova is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Dictanova is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Business Intelligence and Analytics Analytics and Business intelligence Analytics dashboards …
Dictanova prices are available on demand .
Provider of customer experience software designed to offer a semantic analysis engine that combines artificial intelligence, machine learning and big data
What is Dictanova ?
Dictanova offers Saas software dedicated to the analysis of customer feedback, in particular free feedback from satisfaction surveys. Our semantic analysis algorithms allow us to transform all these texts into tangible information, to understand the link between what your customers say and their level of satisfaction. What benefits? Understand the drivers of customer satisfaction and areas for improvement to optimize the customer experience. Track changes over time to measure the impact of your actions on satisfaction. Segment your customers to understand their specificities and adapt your message and your offer. Save valuable time by avoiding manual coding work.
Provider of customer experience software designed to offer a semantic analysis engine that combines artificial intelligence, machine learning and big data. The company’s software focuses on customer satisfaction surveys and helps businesses manage customer feedback, allowing users to easily, accurately and quickly analyze verbatim.
Dictanova SaaS software transforms the responses to your satisfaction surveys into key lessons to continually drive the customer experience.
Dictanova: software for the semantic analysis of customer opinions: reports, click-to-discuss conversations, e-mail… and voice of the customer management.
Dictanova Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Dictanova, and as you may have guessed from the title, this review will tell you more about Dictanova’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Dictanova Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Dictanova Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
Dictanova Features
Here is the list of the main features of this computer software :
– business intelligence
– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– 24/7 accessibility
– Instant messaging – chat
– Audio management
– Graphics management
– Image management – photos
– media management
– Video management
– Import – Export data
– Crosstabs
– Targeting
– CRM
– Segmentation
– Human Resource Management
– time management
– Customer management
Main function & Pro Features
– Behavioral analysis
– Verbatim analysis
– Reports
– Crosstabs
– Service quality management
– Support (phone, email, ticket, chat)
– import of files (csv, excel) or data collection on the web
– connection to third-party solutions (customer feedback management solutions, survey creation software, …)
– visualization of the most frequently used concepts, sources of satisfaction and dissatisfaction
– detailed and multi-criteria research among verbatims
– classification of concepts into business themes
– exportable graphics and data visualizations
– data segmentation according to personalized criteria (region, type of customer, NPS, etc.)
Dictanova Integrations
Dictanova integrates with more than 8 applications & plugins like MyFeelBack, SurveyMonkey and Critizr (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Dictanova integrations
– Critizr
– SurveyMonkey
– MyFeelBack
– SurveyMonkey
– Critizr
– MyFeelBack
– Typeform
Dictanova Pricing
The Dictanova pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Dictanova offers several pricing plans :
– Standard : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Standard | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Dictanova is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
dictanova is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Chinese, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : 332 85 52 42 36
Training options : …
Industry & Customers
Who use Dictanova ?
This software package is tailored to business needs : Public Administration, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Management, IT, Marketing …
This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Arvato, Enedis, Cdiscount, L’Occitane, L’Oréal Luxe, Fnac …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Dictanova Screenshots & Images : UI, dashboard …
Dictanova Business Software Pricing
Dictanova Features & Overview
Dictanova Screenshot
Videos
This video is no longer available
Dictanova Reviews
Here is our opinion on Dictanova : this is a decent digital customer experience (cx) software to experiment .
Dictanova User Reviews & Ratings
Online and customer reviews of Dictanova software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Dictanova
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Dictanova ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by EASIWARE, Inc. (@dictanova on Twitter)
HQ location : France
Founded in 2011 by Brendan Natral
Total revenue : $300000
Fundings : € 1_200_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer | Experience | Analytics | Software | analysis | of | text | of | treatment | from …
Website : visit dictanova.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Dictanova is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Dictanova Alternatives
If you’re understanding the drawbacks and you’re looking for a Dictanova alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Dictanova
– Predesire
– Smart Tribune
– Feedback Lite
– Mapp Engage
– Paywax
– Lithium
– Spectoos
– Freshdesk
– Viaspeech
– Narvar
You can also take a look at other business apps, like our Adyoulike review and our Dydu – Do You Dream Up review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Dictanova when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
