Desk360
Desk360 : Reviews, Pricing, Features & Alternatives
$39.00
Desk360 is a Help Desk Software. Price : $39 (free trial available). Review Desk360 : Overview & Pricing
Desk360 Overview : Features, Pricing, Reviews & Alternatives
Desk360 is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Desk360 is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Ticketing & Help Desk, Customer Service, Customer Chat, CRM …
Desk360 price starts from $ 39 per user and per month (free trial available).
cloud-based omnichannel customer service platform with a 360-degree view of the customer.
High efficiency, detailed reports
What is Desk360 ?
Desk360 is an omnichannel customer service tool that allows you to create an inbox for your mobile apps or websites and offers detailed product and user reports. It can be integrated into 9 different channels, such as social networking sites, WhatsApp, etc. without the need for any other software. In addition, by assigning special agents to each product, it allows you to choose who will be responsible for which project, encourages cooperation between teams and helps increase their performance. Much more affordable and easy to use compared to its alternatives, it has been designed in such a way that it can always be improved based on your feedback.
It allows you to create an inbox for your mobile apps or websites, integrate it with multiple channels like social media sites, WhatsApp, etc. without the need for any other software and manage customer communications on a single platform. Much more affordable and easy to use compared to its alternatives, it was built in such a way that it can always be improved based on your feedback.
Desk360 is cloud-based help desk software with end-to-end support with a 360-degree view of the customer. You can manage all your customer messages from 12 different channels on one page. With additional features like platform integrations, quick responses, autoresponders, SLAs, full support history, and more, you can resolve any customer issue faster than ever. High efficiency, detailed reports and always at the best prices! Discover Desk360 by starting a free trial today.
Desk360 Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Desk360, and as you may have guessed from the title, this review will tell you more about Desk360’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Desk360 Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Desk360 Cons
– Con : Custom integrations can come at a price.
Desk360 Features
Here is the list of the main features of this computer software :
– Social Media Integration
– 2-Factor Authentication
– Customizable Branding
– Contact Management
– Known Issue Management
– Customer Management
– Automated Routing
– Data Import
– Live Chat
– External Integrations
– Community Forums
– Google Apps Integration
– Multi-Channel Communication
– Notifications
– Ticket Management
– Workflow Management
– Knowledge Base
– Ticket Management
– Alerts (Escalation)
– Analytics
Main function & Pro Features
– Social Media Integration
– 2-Factor Authentication
– Customizable Branding
– Contact Management
– Known Issue Management
– Customer Management
– Automated Routing
– Data Import
– Live Chat
– External Integrations
– Community Forums
– Google Apps Integration
– Multi-Channel Communication
– Notifications
– Ticket Management
– Workflow Management
– Knowledge Base
– Ticket Management
– Alerts (Escalation)
– Analytics
Desk360 Integrations
Desk360 may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Desk360 Pricing
The Desk360 pricing plan starts from $ 39 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Desk360 offers several pricing plans :
– Business Plan : $ 0,00 per user / per month
– Free Plan : $ 39,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Business Plan | Free Plan | Professional | Enterprise | Premium |
| $0,00 | $39,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Desk360 Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 39,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Desk360 is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
desk360 is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Turkish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Desk360 ?
This software package is tailored to business needs : Large Company, Freelancer, SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Desk360 Screenshots & Images : UI, dashboard …
Desk360 Business Software Pricing
Desk360 Features & Overview
Desk360 Screenshot
Videos
Video #1
Video #2
Desk360 Reviews
Here is our opinion on Desk360 : this is an excellent help desk software to recommend .
Desk360 User Reviews & Ratings
Online and customer reviews of Desk360 software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 1333 followers on LinkedIn
Your Customer Review on Desk360
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Desk360 ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by DESK360, Inc. (@desk360com on Twitter)
HQ location : Turkey
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit desk360.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Desk360 is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Desk360 Alternatives
If you’re understanding the drawbacks and you’re looking for a Desk360 alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Desk360 Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DESK360 | $19 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Desk360
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
– Help Scout
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
Free Alternatives to Desk360
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our Inscovery review and our Discovery Attender review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Desk360 when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
