Aura Call Center Elite
Aura Call Center Elite : Reviews, Pricing, Features & Alternatives
Aura Call Center Elite is a Call Center Software. Review Aura Call Center Elite : Overview & Pricing
Aura Call Center Elite Overview : Features, Pricing, Reviews & Alternatives
Aura Call Center Elite is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Aura Call Center Elite is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center …
Aura Call Center Elite prices are available on demand .
Contact center management solution
What is Aura Call Center Elite ?
Contact center management solution
Aura Call Center Elite Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Aura Call Center Elite, and as you may have guessed from the title, this review will tell you more about Aura Call Center Elite’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Aura Call Center Elite Pros : Key Benefits
– Manage multi-channel interactions including phone, email, chat, SMS, and social media from a single platform.
– Agents can use the built-in chat/presence capabilities to instantly connect with experts for faster resolution.
– Personalize customer interactions by accessing customer history and pop-up screens containing contextual customer data from multiple channels.
– Get a real-time understanding of customer service performance with real-time and historical reports to identify trends, set performance benchmarks, and plan marketing campaigns.
– Use the Business Advocate feature to prioritize valuable customers and match the right agents to different customer segments based on customer value, agent skills, expected wait time, and customer service goals.
Aura Call Center Elite Cons
– Con : Custom integrations can come at a price.
Aura Call Center Elite Features
Here is the list of the main features of this computer software :
– Automatic Call Distribution
– CRM
– Call Center Management
– Call List Management
– Call Recording
– Call Reporting
– Call Routing
– Call Transfer
– Campaign Management
– Chat/Messaging
– Customer History
– Customizable Reports
– Customizable Templates
– Email Templates
– Interaction Tracking
– Monitoring
– Multi-Channel Communication
– Performance Management
– Performance Metrics
– Queue Management
Main function & Pro Features
– Real Time Monitoring
– Real Time Reporting
– Reporting & Statistics
– Social Media Integration
Aura Call Center Elite Integrations
Aura Call Center Elite integrates with more than 25 applications & plugins like Brand Embassy, Glia and Castel Detect Live (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Aura Call Center Elite integrations
– Zoho CRM
– WebRezPro
– Cherwell Service Management
– Creatio CRM
– CallTools
– CommandCenterHD
– Spoke Phone
– LogicBox
– Vocalcom
– Tigerpaw Software
– Skedify
– XM Connect
– Astea Alliance
– InGenius
– AuguTech
– Balto
– Studio Creatio
– RingCentral Engage Digital
– Aceyus
– Service Creatio
Aura Call Center Elite Pricing
The Aura Call Center Elite pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Aura Call Center Elite offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Aura Call Center Elite is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
aura-call-center-elite is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Email / Help Desk, FAQs / Forum, Phone Support …
Hotline : Yes
Training options : Videos …
Industry & Customers
Who use Aura Call Center Elite ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Aura Call Center Elite Screenshots & Images : UI, dashboard …
Aura Call Center Elite Business Software Pricing
Aura Call Center Elite Features & Overview
Aura Call Center Elite Screenshot
Videos
This video is no longer available
Aura Call Center Elite Reviews
Here is our opinion on Aura Call Center Elite : this is a popular call center software to investigate .
Aura Call Center Elite User Reviews & Ratings
Online and customer reviews of Aura Call Center Elite software are quite plentiful and overall postitive :
Overall rating : 3,5/5
Value for money : 1,9/5
Functionality : 1,9/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Aura Call Center Elite
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Aura Call Center Elite ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Sales outsourcing software is commercial software suitable for managing sales providers.
Main functions are : Business management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Call Center Software Review
Company details
Developed by AURA CALL CENTER ELITE, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Aura Call Center Elite is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Aura Call Center Elite Alternatives
If you’re understanding the drawbacks and you’re looking for a Aura Call Center Elite alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Aura Call Center Elite
– Convoso
– NICE CXone
– Zendesk
– Zoho Desk
– Webex
You can also take a look at other business apps, like our Contegro review and our Continuum CRM review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Aura Call Center Elite when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
